Get in Touch With Us

Got a question about something you've read on plsoft.co.uk, spotted an error, or want to suggest a site we haven't covered yet? This page explains how to reach us and what kind of enquiries we're best placed to help with.

How to Get in Touch

Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the work for us. We aim to respond within two working days, though this can stretch slightly during busier periods.

Including a short subject line describing your enquiry helps us route it to the right person and get back to you faster.

What We Can Help With

• Questions about our reviews — if you'd like more detail on how a brand featured on our Best Non GamStop Casinos 2026 page was assessed, ask and we'll explain our reasoning.
• Corrections — offers, terms and welcome bonuses at casinos not on Gamstop change often. If you spot something that looks out of date, we want to know so we can check it against the operator's current terms.
• Site suggestions — if you've come across a casino not on Gamstop that you think deserves a look, tell us the name and why it stood out.
• General feedback — thoughts on how we present comparisons, payment method coverage, or anything else on the site are genuinely useful to us.
• Concerns about gambling behaviour — if you or someone you know is finding it hard to control their gambling, please say so in your message. We can point you towards independent support resources, and we'd encourage anyone in this position to seek advice regardless of whether a site is Gamstop-registered or not.

What We Can't Do by Email

We're an independent comparison site, not a casino operator. This means we can't access anyone's player account, process a withdrawal, resolve a bonus dispute, or verify a customer's identity documents. For anything account-specific, such as a deposit that hasn't shown up or a bonus that hasn't applied, you'll need to contact the casino's own support team directly — details are usually on the operator's own website.

Similarly, we don't handle requests to be added to or removed from Gamstop itself. Gamstop is the UK's self-exclusion scheme for gambling sites holding a UK Gambling Commission licence, and it's managed independently of us. If you want to self-exclude, extend an existing exclusion, or ask a question about how the scheme works, that request needs to go to Gamstop or to the operator in question, not to a comparison site.

Before You Write to Us

A few quick checks can save you time:

1. If your question is about a specific casino's terms — wagering requirements, withdrawal limits, accepted payment methods — check the operator's own terms and conditions page first, since these can change without notice.
2. If you're asking about how we rank and compare sites, our Best Non GamStop Casinos 2026 page sets out the criteria we use, including licensing, payment options, game range and welcome offers.
3. If your message concerns a live account issue — a stuck withdrawal, a locked account, a disputed bonus — go directly to that casino's support desk, as we have no access to player accounts.

A Note on Accuracy

We fact-check the information on this site on an ongoing basis, but offers, licensing details and payment options at casinos not on Gamstop can shift quickly. If something you find at an operator doesn't match what's described here, please tell us — reader reports are one of the ways we keep our comparisons current. We'd rather correct a page promptly than leave outdated information standing.

All gambling content on plsoft.co.uk is intended for readers aged 18 and over. Thank you for taking the time to read this far — we look forward to hearing from you.